Client Success Manager
Location: Rapid City
Posted on: October 4, 2021
Array is revolutionizing how
businesses leverage and enhance consumer data. Our platform enables
innovative companies and developers to seamlessly integrate credit
and identity data into their apps, websites or workflows. As a
remote-first company, we’re focused on providing opportunities for
autonomous individuals to have high levels of impact at the
forefront of the fintech space. Continuous improvement,
experimentation, and a clear mission stretch us individually and
together in service of delivering the best products for our clients
We’re looking for passionate and creative Client Success Manager
to help us scale and supercharge the company. If you’re looking for
autonomy, impact and cutting-edge FinTech, we’d love to hear from
you. The Client Success Manager (CSM) is responsible for
supporting, facilitating, and implementing a seamless client
onboarding while supporting a strong sense of partnership between
the company and its clients. This is a full remote position in the
- Own, manage, and optimize client experience post-sale,
including onboarding and relationship management.
- Ensure client relationships are progressing in a positive and
timely manner while maintaining open lines of communication.
- Proactively communicate about onboarding challenges internally
while continuously improving the process
- Assist clients in aligning, tracking, and achieving their
desired goals and objectives.
- Design and execute usage, retention, and upsell
- Assist in the optimization and automation of the onboarding
- Perform other related duties as assigned.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong problem solving, analytical skills, and skills.
- Technical experience a huge plus.
- Confidence and professionalism when communicating with client
stakeholders at all levels of the organization.
- Thorough understanding of SaaS, FinTech, and platform
- Ability to thrive in the fast-paced, dynamic environment of a
- Excellent time management skills with a proven ability to meet
- 4+ years of applicable experience in customer success,
technical support or account management. Onboarding experience a
The Array Recruiting Team
Keywords: Array, Rapid City , Client Success Manager, Other , Rapid City, South Dakota
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