Scope of Job
Assist Mortgage Loan Originators (MLOs) in the making of
Residential Real Estate Loans and Residential Manufactured
Land/Home Loans by processing originated loans to meet credit and
documentation requirements for closing; maintaining records of
loans in process; providing status reports to borrowers,
originators and realtors; preparing loan documentation ensuring
compliance with departmental and regulatory guidelines; processing
loan on a timely manner to meet closing deadlines.
Must be highly organized, enjoy multi-tasking, and have the
ability to change priorities quickly as time-sensitive needs arise.
Ability to meet crucial deadlines is expected. This position is
very deadline driven, must have great attention to detail and
strong follow-up skills.
Must be comfortable acting as point of contact with borrower,
investors, third parties and BankWest staff.
Ensure timely and accurate packaging of all loans originated by
the MLO's. Review originated loan packages for completeness and
accuracy. Gather information and take each file from origination to
closing. Input proper loan information in systems for processing
and underwriting approval. Responsible for ensuring all loan
documentation is complete, accurate, verified and complies with all
state and federal laws and regulations.
Assure timelines and deadlines are maintained on your individual
pipeline. Respond timely to MLO's on questions regarding loans in
your pipeline. Coordinate with Supervisor in overall pipeline
management. Escalate file issues needing additional attention to
Supervisor in a timely manner.
Maintain records regarding loan status and documentation on loan
operating system or software to provide mortgage staff ability to
monitor status of every loan in pipeline/process. Work closely with
underwriter to assure all conditions are met. Coordinate loan
closing with Closer/Funder.
Maintain high level of customer service by being proactive in
communicating with the borrowers, MLO's, and third parties.
Actively participate in ongoing efforts to continually improve
customer service for internal and external customers.
Assist in developing and implementing mortgage production
practices and procedures which will bring consistency, maximize
efficiency and prevent compliance errors in the Mortgage Division.
Assist with correction of errors found in compliance, audit or
quality control/loan reviews. Assist in creating and maintaining
departmental Standard Operating Procedures as requested by
Work as a team with departmental counterparts on planning and
implementing assigned projects and products.
Participate on various committees and project teams as deemed
appropriate by management.
Attend, actively participate in organization, job specific
training offered, and Quality Service programs.
Adhere to all applicable Policies and Procedures of BankWest
Community involvement is strongly encouraged.
Other duties as assigned.
A high school diploma or equivalent.
2 years' experience in related field.
Basic familiarity of residental real estate lending and/or
General knowledge and understanding of banking terminology,
procedures and regulations.
Knowledge and Special Skills
Ability to work dependently and/or independently, under
pressure, meet deadlines, and adjust work schedules as needed to
complete job responsibilities.
Ability to organize and handle multiple responsibilities while
delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication
with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent
to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software,
learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following
BankWest requirements for electronic communication and Social
BankWest is a "Sales Organization" and all employees are
expected to participate directly or indirectly with increasing
BankWest's presence in their markets as appropriate.