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Associate Customer Care Assoc Preneed

Company: Assurant
Location: Rapid City
Posted on: June 8, 2021

Job Description:

Job DescriptionThe Customer Care Associate is a key position within our growing Rapid City office. As a Customer Care Associate, you will be the voice of Assurant. But, more than that, youll also be a voice of compassion and care. The Details:Manage inbound and outbound phone calls with our customers, agents, and funeral homes. (70-80 per day)Process documentation and filesReview, research, and analyze policy paperwork to ensure all requirements are met before processingCommunicate with team members, customers, and funeral homes regarding policy updatesResearch and process policy maintenance situations and returned mailWhy You Should Consider This RoleYou love helping and connecting with peopleYoure a problem solver who likes to think on their feet and enjoy challengesYou thrive in a fast paced and changing environmentYou enjoy being on the phone and are passionate about customer serviceIf you live in the Rapid City area, once the office re-opens, you will be asked to join us at the office.What You Will LikeThe variety of work - every day and every situation is uniqueBeing a part of a high performing, collaborative and supportive teamThe opportunity to demonstrate your exceptional problem-solving abilitiesMedical benefits begin on your first dayCompetitive compensation and paid time offCareer advancement opportunitiesThe Ideal Candidate Will HaveRelentless drive to provide exception customer serviceExcellent communication and listening skillsStrong attention to detail and problem-solving skillsAbility to adapt to change and work well in a fast-paced environmentAbility to multi-task using technology while handling calls.Minimum high school diploma or GEDWhat You Should Know About UsOur uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one anotherWe are a Fortune 500 company employing approximately 15,000 people in 21 countriesWe have over 125 years of experience innovating and adapting to the changing needs of our customersThis position is remote/virtual at this time. If you live in the Rapid City area and are offered this position, when the office reopens, you will need to join the team in the office.This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.

Keywords: Assurant, Rapid City , Associate Customer Care Assoc Preneed, Other , Rapid City, South Dakota

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