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Remote Part-Time Customer Service Representative

Company: Synchrony Financial
Location: Rapid City
Posted on: June 6, 2021

Job Description:

Customer Service Rep - PT Work From Home

Join us if you're looking for flexibility and opportunity. On our Call Center team, you'll make an impact on the thousands of customers who use our retail credit cards, financing and savings products.

From day one, you'll start at $15 per hour. To support the flexibility you need, you'll work Monday through Friday, six hours per day and up to 30 hours per week during the first two weeks of each month. The second half of the month offers even greater flexibility with the option to work 1-2 six hour shifts per week. We'll also allow you to choose your start time between the hours of 9AM and 12PM Eastern Standard Time.

Here's what a sample schedule options could be:

Option 1: (Limited Benefits - 401k Only, no healthcare)

  • Weeks 1 and 2 - Monday through Friday, 6 hour shift
  • Weeks 3 and 4 - Tuesday, 6 hour shift

Option 2: (Standard Benefits - 401k, Dental, Vision, Healthcare, Pro-rated Paid Time Off)

  • Weeks 1 and 2 - Monday through Friday, 6 hour shift
  • Weeks 3 and 4 - Monday and Wednesday, 6 hour shift

Please note the above schedule options are examples and the weekdays you will work on week 3 and 4 can vary.

What you'll do as a Customer Service Representative?

You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.

What you'll need to succeed

You'll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You'll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

Remote Work

You will work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Please note even though this will be work from home you will need to live within a 2 hour commute of the Synchrony locations mentioned below.

What you'll need to be considered for this role

  • YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT - for more information, click here.
  • 6+ months customer service experience of any kind and/or military equivalent experience.
  • Confidence using a computer
  • Be 18-years-old or older
  • Live within 2 1/2 hour commute of our Altamonte Springs, Florida or Charlotte, North Carolina or Kettering, Ohio or Rapid City, South Dakota locations
  • Have a high school diploma or equivalent
  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Apply online at www.syfcareers.com

Keywords: Synchrony Financial, Rapid City , Remote Part-Time Customer Service Representative, Other , Rapid City, South Dakota

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