Company: Impact Communities
Location: Rapid City
Posted on: June 6, 2021
Reports to: District Manager
Supervises: 1-5 employees, supervises entire on-site staff
(i.e., Leasing Coordinator, Leasing Consultant(s), Maintenance and
Groundskeepers, Housekeepers, etc.)
Wage Status: Salary/Exempt
Founded in 2007, Impact Communities is a full-service,
multi-family real estate firm that delivers highly specialized
Property Management Services focused primarily on Manufactured
Housing. The principals of Impact Communities have over 20 years
experience in the Manufactured Housing industry and are widely
recognized as one of the most successful in the industry. As an
affordable housing option to apartment living, Impact believes that
every family deserves to have the opportunity for home ownership
and to live in a supportive and safe community with their own yard.
Our employees work hard each day to ensure we are making an Impact
for those that choose to call one of our communities their
The Community Manager is fully accountable for all day to day
property operations, overseeing and enhancing the value of the
property. Provide support to staff to encourage team work and lead
as an example in creating a harmonious environment. Ensure all
administrative processes involving personnel are handled on a
timely basis (i.e., performance evaluations, salary reviews, time
sheets, change of status forms, etc.). Must possess a positive
attitude and the ability to be friendly and professional under all
circumstances. Persons in this position must be able to:
Participate in training to comply with new or existing laws.
Must be available to work evenings and weekends as required.
Present self in a neat, clean and professional manner always
throughout the workday and/or whenever present at the
- Comply with policies and expectations as demonstrated in the
Job Responsibilities/ Essential Functions:
- Maintain accurate records of all community transactions and
submit on timely basis (i.e., rent rolls, delinquency reports,
Ensure that all rents and late fees/check charges are collected,
posted and deposited in a timely manner.
Generate necessary legal action, documents and process in
accordance with State and Company guidelines.
Provide constant vendor/contractor communications concerning
scheduling, billing, vendor relations and certificates of
Ensure that A/P invoices are submitted to the corporate office
for payment, handle petty cash and all funds.
Prepare and/or implement procedures and systems within company
guidelines to ensure orderly, efficient workflow.
Confirm all leases and corresponding paperwork are completed and
input to software System accurately and on a timely basis.
Ensure current resident files are properly maintained.
Ensure all administrative paperwork is accurate, complete and
submitted in a timely manner.
Lead emergency team for community. Ensure proper response and
handling of all community emergencies with staff, residents,
buildings, etc. within company guidelines to minimize liabilities
(i.e., criminal activity on community, employee/resident injuries,
fires, floods, freezes, etc.).
Deal with resident concerns and requests on timely basis to
ensure resident satisfaction with management.
Develop and/or implement resident retention programs (i.e.,
resident functions, special promotions, monthly newsletters,
Ensure distribution of all company or community-issued notices
(i.e., severe weather, emergency, etc.).
Consistently implements polices of the community.
Consistently use successful techniques and company directives to
screen, hire, orient and train new personnel.
Ensure efficiency of staff through ongoing training,
instruction, counseling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with Maintenance
Administer action plans consistently, and on a timely basis with
performance problems. Document appropriately, communicate situation
to supervisor, Human Resources Director,
Maintain community appearance and ensure repairs are noted and
completed on timely basis. This requires regular community
inspections and tours.
Assure quality and quantity of market ready
Ensure that homes and market ready apartments are walked daily
and communicate any service-related needs to maintenance.
Ensure that all service requests are recorded and communicated
appropriately to maintenance.
Responsible for marketing available homes for rent or sale, and
following Community marketing requirements.
- Ensure sales/occupancy goals are met for the community; meet
with prospects, show homes, complete leasing and finance
Education and Experience:
College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager
Position requires a minimum of 2 years on-site as a Leasing
Consultant and/or Assistant Community Manager; will consider 3
years supervisory experience in a customer service-related
Achieve Fair Housing certification prior to interaction with
prospects or residents.
Competence in personal computer skills, keyboard, internet
search, math, Microsoft Office Suite including Word, Excel, and
Outlook as well as community software applications.
Knowledge of OSHA laws and regulations.
- Must possess and maintain valid Drivers License and employment
is contingent upon a successful background screening.
Persons in this position work primarily indoors in a
well-lighted and temperature-controlled environment. Persons in
this position may be required to travel for training and other
activities either by car or air transportation.
Persons in this position must be able to sit for extensive
periods, walk intermittently, bend, stoop and or climbs stairs
occasionally during the day. Persons in this position must possess
normal hearing and vision to disseminate information with or
without an aide as well as perform the essential functions of the
job with or without reasonable accommodations.
Position Type/Expected Hours of Work
This is a full-time, exempt position. Standard work hours are
Monday through Friday 8a.m. to 5 p.m. plus the first Saturday of
Willing and able to work extended hours when necessary,
including weekends and holidays.
Weekend hours may be assigned based on vacant inventory
- Must be prepared to respond and participate in off-hour events
and emergencies, as needed.
Subject to a criminal background check prior to employment.
Your employment at Impact MHC Management, LLC will be at-will,
meaning that either you or Impact MHC Management, LLC can end that
relationship at any time, with or without cause or notice. If your
employment is terminated, you will promptly return all petty cash,
credit card, records, equipment, documents, etc., involved in
running the district. While managing the district, you will agree
to obey all federal and state laws and abide by the Company
Impact MHC Management is an equal opportunity employer and does
not discriminate on the basis of age, race, religion, color, sex,
national origin, marital status, or physical or mental disability.
In compliance with the Immigration Reform and Control Act of 1986,
we will hire only U.S. citizens and aliens lawfully authorized to
work in the United States (if the positon is or will be one which
is subject to U.S. law).
Keywords: Impact Communities, Rapid City , Community Manager, Other , Rapid City, South Dakota
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