Please use Google Chrome or Mozilla Firefox when accessing
By joining the American Red Cross you will touch millions of
lives every year and experience the greatness of the human spirit
at its best. Are you ready to be part of the world's largest
As one of the nation's premier humanitarian organizations, the
American Red Cross is dedicated to helping people in need
throughout the United States and, in association with other Red
Cross networks, throughout the world. We depend on the many
generous contributions of time, blood, and money from the American
public to support our lifesaving services and programs.
At the Red Cross, there is no such thing as a small disaster. In
every single case it is the Red Cross' mission to help people
affected by disaster meet their emergency needs that include
shelter, food, clothing, and health and mental health services. As
a paid staff member, you will support our loyal Red Cross disaster
volunteers who serve selflessly to provide a bridge of assistance
until individuals and families can resume a normal life.
The American Red Cross is seeking a Volunteer Engagement
Specialist for the region. This position can be based out of the
St. Cloud, MN
Rapid City, SD
This is a full time, hourly (non- exempt) position and will work
Monday - Friday with occasional evenings and weekends based on
business need. A valid driver's license is required!
The Volunteer Engagement Specialist is responsible for assisting
with the implementation and execution of programs, projects and
initiatives to increase and strengthen the engagement of
volunteers. Additionally, assist with the screenings, referrals,
and placement of prospective volunteers to effectively support
Regional goals and mission critical activities.
1. Subject matter expertise and regional resource for volunteer
engagement best practices.
2. Assist in ensuring all prospective volunteers are screened
and referred to departments for interviews.
3. Assist local leaders with conducting a comprehensive
volunteer engagement onboarding program for all Volunteer Services
4. Assist with driving volunteer engagement, including youth
5. Provide support to the Volunteer Intake Processing
6. Responsible for managing volunteer recognition events across
the region for all volunteers.
7. Assist with executing the Event Based Volunteer plan.
8. Assist in supporting and monitoring the appropriate usage and
implementation of the regional Volunteer Needs Assessment.
9. Provide support to the Regional Volunteer Services Officer or
Sr. Engagement Specialist by:
* Meeting with departments and ensuring alignment of volunteer
needs and regional metrics. * Helping implement strategies and
tactics to improve volunteer engagement, including the annual
Volunteer Readiness Assessment and identification of key department
Volunteer Lead positions. * Assisting with the development and
implementation of a volunteer engagement/retention strategy and
informal recognition promoting the One Red Cross Vision and
honoring volunteer service. * Provide input on volunteer engagement
performance management issues. * Provide reporting and metric
analysis support. * Assist in monitoring and reviewing volunteer
satisfaction data with departments to develop strategies to improve
10. Serve as the subject matter expert on key volunteer
recruitment tools. Train volunteer leaders and department leads on
volunteer programs, tools and resources.
11. Support Volunteer Services' regional training plan, which
includes in-person and online volunteer supervisor courses.
Education: Bachelor's degree or equivalent combination of
related education and experience required.
Experience: Minimum 3 to 5 years of experience implementing and
advancing staff related programs. Knowledge of volunteer programs
and policies preferred.
Management Experience: N/A
Skills & Abilities:
* Excellent oral and written communication skills. * Strong
training and presentation skills. * Great interpersonal skills with
the ability to effectively relate to people of diverse backgrounds
and education levels. * Knowledge of group dynamics, customer
maintenance techniques, influencing skills, and the ability to
effectively implement programs is preferred. * Detailed oriented
with good organizational skills and ability to handle multiple and
continuously evolving priorities required. * Recruiting experience
or the ability to effectively communicate and represent Red Cross
mission and activities in a positive and realistic manner is
preferred. * Other Skills: Intermediate proficiency with MS Office
applications, including Word, Excel, PowerPoint, and Outlook.
* Team player * Accountability * Communication (written & oral)
* Presentation skills * Building Effective Relationships *
Persuasion * Confident
May involve travel. A current valid driver's license and good
driving record is required.
Depending on work assignment, may require ordinary ambulatory
skills sufficient to visit other locations; or the ability to
stand, walk and manipulate (lift, carry, move) light to medium
weights of up to 20 pounds. Requires good hand-eye coordination,
arm, hand and finger dexterity, including ability to grasp, and
visual acuity to use a keyboard, operate equipment and read
technical information. Overall mobility is essential. May include
sitting for long periods of time, driving a vehicle and working
under challenging conditions. Will include working evenings and/or
Work is performed indoors with some potential for exposure to
safety and health hazards related to emergency services relief
work. May travel and participate in meetings and conferences
throughout chapter jurisdiction, state and Red Cross system.
Because the Red Cross is a disaster response organization, staff
may be asked to be on 24-hour call during period of major
Apply now! Joining our team will provide you with the
opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other
characteristic protected by law.
The American Red Cross is a diverse nonprofit organization
offering its employee's professional development and growth
opportunities, a competitive salary, comprehensive benefits, and a
collaborative team spirit environment. To be considered for this
position, please visit www.redcross.org/jobs to apply.
To view the EEOC Summary of Rights, click here: Summary of