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Customer Care Specialist | Home Plus | Full Time 40 Hours

Company: Regional Health
Location: Rapid City
Posted on: May 3, 2021

Job Description:

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Category

Patient Services

Job Family

Patient Support


Home Plus RC Home Care Services

Scheduled Weekly Hours



Employee Type


Job Summary

The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.

Job Description

Essential Functions

  • Provides courteous, compassionate and respectful treatment of internal and external customers
  • Greets all callers in a pleasant manner, effectively handling their needs.
  • Complete and process documentation in an accurate and timely manner.
  • Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
  • Assist in the smooth flow of information and maintain ongoing communication between customers and business.
  • All other duties as assigned.

Additional Requirements


Education - High School Diploma/GED Equivalent in General Studies


Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience

Physical Requirements:

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

40 Monument Health Home Plus

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: Regional Health, Rapid City , Customer Care Specialist | Home Plus | Full Time 40 Hours, Other , Rapid City, South Dakota

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