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Customer Care Associate

Company: American Memorial Life Insurance Company
Location: Rapid City
Posted on: May 3, 2021

Job Description:

The Customer Care Associate is a key position within our growing Rapid City office. As a Customer Care Associate, you will be the voice of Assurant. But, more than that, you'll also be a voice of compassion and care.The Details:Manage inbound and outbound phone calls with our customers, agents, and funeral homes. (70-80 per day)Process documentation and filesReview, research, and analyze policy paperwork to ensure all requirements are met before processingCommunicate with team members, customers, and funeral homes regarding policy updatesResearch and process policy maintenance situations and returned mailWhy You Should Consider This RoleYou love helping and connecting with peopleYou're a problem solver who likes to think on their feet and enjoy challengesYou thrive in a fast paced and changing environmentYou enjoy being on the phone and are passionate about customer serviceWhat You Will LikeThe variety of work - every day and every situation is uniqueBeing a part of a high performing, collaborative and supportive teamThe opportunity to demonstrate your exceptional problem-solving abilitiesMedical benefits begin on your first dayCompetitive compensation and paid time offCareer advancement opportunitiesThe Ideal Candidate Will HaveRelentless drive to provide exception customer serviceExcellent communication and listening skillsStrong attention to detail and problem-solving skillsAbility to adapt to change and work well in a fast-paced environmentAbility to multi-task using technology while handling calls.Minimum high school diploma or GEDWhat You Should Know About UsOur uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one anotherThis position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm MT, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.

Keywords: American Memorial Life Insurance Company, Rapid City , Customer Care Associate, Other , Rapid City, South Dakota

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