Customer Care Specialist

Company: American Bankers Insurance Company of Florida
Location: Rapid City
Posted on: May 3, 2021

Job Description:

The Customer Care Account Specialist is a key position within our growing Rapid City office supporting the Preneed Team. As a Customer Care Account Specialist, you will be the voice of Assurant and provide support to our external agents and funeral homes.Why You Should Consider This Role:You love helping and connecting with peopleYou're a problem solver who likes to think on their feet and enjoy challengesYou thrive in a fast-paced and changing environmentYou enjoy being on the phone and communicating with customersWhat You Will Like:The variety of work - every day and every situation is uniqueBeing a part of a high performing, collaborative and supportive teamThe opportunity to demonstrate your exceptional problem-solving abilitiesMedical benefits begin on your first dayCompetitive compensation and paid time offCareer advancement opportunitiesThe Details:Communicate with external agents and funeral homes via email and phone (in and outbound calls)Review and analyze documentation in order to process agent and funeral home requestsResearch, respond and resolve agent and funeral home questions or requestsProcess new agent applications, maintain agent and funeral home demographic information, and assist with web portal accessPrepare standard and ad hoc correspondenceParticipate in team initiatives and activitiesCollaborate with other departmentsWhat You Should Know About UsOur uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one anotherWe are a Fortune 500 company employing approximately 15,000 people in 21 countriesWe have over 125 years of experience innovating and adapting to the changing needs of our customersThe Ideal Candidate Will Have: Basic Computer Skills including Microsoft Outlook, WordProficient in ExcelBasic internet search capabilitiesStrong attention to detail, problem solving and critical thinking skillsMinimum 6 months of Customer Service backgroundStrong analytical skillsStrong verbal and written communication skillsAbility to shift priorities in a rapidly changing environmentAbility to work a flexible with scheduleInsurance Knowledge is a plus.

Keywords: American Bankers Insurance Company of Florida, Rapid City , Customer Care Specialist, Other , Rapid City, South Dakota