How will this role have an impact?
Under the supervision of the Member Engagement Manager, contacts
members of various
Medicare and/or Medicaid health plan providers by phone to
offer, explain and schedule a free
in-home healthcare risk evaluation. Subsequently assigns
and schedules contracted provider
for each confirmed evaluation appointment. Adjusts and
resets appointments and schedules as
may be required. Works diligently to meet department goals
for productivity and
This role will report to our Member Engagement Manager.
What will you do?
Handles outbound calls placed by the telephony system to
Medicare and/or Medicaid
health plan members to offer, explain and schedule a free
in-home health risk evaluation.
Follows the approved script when discussing health risk
evaluations with potential member;
ensure member understands and is comfortable with the terms of
the evaluation; answer
Presents a positive and professional face to clients, health
plan members and workforce
Leverages Signify systems to schedule providers to conduct
in-home member health risk
evaluations or other mutual agreed upon place; schedule
providers presented by the
system within the assigned geographic area with appropriate time
and distance between
Adjusts and reschedules appointments with both members and
contracted providers if
requested; ensure cancellations and reschedules are recorded
accurately and therefor
communicated to the appropriate parties internally.
Returns voice mail messages from members, works manual calling
list as required.
Seeks to support requested overtime to meet unexpected high
Reports member complaints immediately to Member Engagement
Follows departmental procedures when communicating with
Respond well to coaching and supervision.
Act as a subject matter expert for peer side-by-side
Be responsible for the security and privacy of any and all
protected health information that may be accessed during normal
We are looking for someone with:
A high School Diploma or equivalent.
A desire to work in an efficient, results oriented
A strong sales aptitude with the ability to earn $4,000 per
month in salary and uncapped
An ability to tailor telephone conversation to optimize
A strong work ethic, highly motivated to achieve sales and
Good communication skills, friendly and conversational with
Discretion, ability to maintain confidentiality.
A willingness to comply with a fixed daily schedule
An ability to take direction
Eagerness to learn and grow professionally
Relevant previous call center experience with at least 2 years
Authorization to work in the United States
Solid PC skills and accurate data entry skills, experience with
Signify Health is helping build the healthcare system we all
want to experience by transforming the home into the healthcare
hub. We coordinate care holistically across individuals’ clinical,
social, and behavioral needs so they can enjoy more healthy days at
home. By building strong connections to primary care providers and
community resources, we’re able to close critical care and social
gaps, as well as manage risk for individuals who need help the
most. This leads to better outcomes and a better experience for
Our high-performance networks are powered by more than 9,000
mobile doctors and nurses covering every county in the U.S., 3,500
healthcare providers and facilities in value-based arrangements,
and hundreds of community-based organizations. Signify’s
intelligent technology and decision-support services enable these
resources to radically simplify care coordination for more than 1.5
million individuals each year while helping payers and providers
more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making
healthcare work better, please visit us at www.signifyhealth.com