Customer Service Representative - Full Time - Phone Based (Inbound)

Location: Rapid City
Posted on: September 8, 2023

Job Description:

Adecco is assisting a local client in recruiting for a current Customer Service Representative job in Rapid City, SD. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service Representative job include:

• Receive a high volume of inbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated department or supervisor for further investigation

Keywords: , Rapid City , Customer Service Representative - Full Time - Phone Based (Inbound), Administration, Clerical , Rapid City, South Dakota